Acrobat Removals are a proud member of the Australian Furniture Removals Association (AFRA), you can contact them on 1800 671 806 or visit their website at www.afra.com.au.
Did you realise the training one must undertake, the red tape one must endure and the hoops one must jump through to start up a business? It’s a crazy world we live in when you need up to 6 licences to open a Beauty Salon, up to 10 licences to open a Cafe, as many as 21 licences to be a Tour Operator. Even a small Handyman service requires up to 4 licences, but to call yourself a Furniture Removalist, which entails the responsible art of pre-packing, removing, transporting and then replacing a family’s worldly possessions into their new address, often travelling over long distances, there is NO MANDATORY training required.
AFRA has a Code of Conduct which sets out certain minimum standards expected from their members, so that clients are able to have confidence in AFRA members.
The Member must maintain an office with public access that is in accordance with Local Council regulations. These premises must be adequate and suitable for the work undertaken and as stated in the member’s advertising.
Members are to maintain adequate insurances in respect of potential claims against them including:
In the case of a dispute between a member and a client, or with another member, at the request of the client or member, the member concerned recognises that the Association is entitled to determine any such dispute and agrees to be bound by such determination.
Each member agrees to procure and maintain a bank guarantee, for each region, in favour of the Association.
Members are expected at all times to co-operate with other members, particularly in the event of unforseen difficulty or emergency, which would otherwise adversely affect the level of service being provided to a client or clients.
The Member will not advertise, or hold himself out as providing services that are not in fact provided, and will not in any other way engage in false or misleading advertising.
Members will at all times comply with all relevant industrial relations obligations, including relevant industrial awards, individual or collective workplace agreements, and all relevant State and/or Commonwealth statutes for employment related issues; including, but not limited to superannuation, workers compensation, occupational health and safety, employment protection and equal employment opportunity.
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