AFRA

Acrobat Removals are a proud member of the Australian Furniture Removals Association (AFRA).

Australian Furniture Removalist Association (AFRA)

1800 671 806 or www.afra.com.au

Did you realise the training one must undertake, the red tape one must endure and the hoops one must jump through to start up a business? It’s a crazy world we live in when you need up to 6 licences to open a Beauty Salon, up to 10 licences to open a Cafe, as many as 21 licences to be a Tour Operator. Even a small Handyman service requires up to 4 licences, but to call yourself a Furniture Removalist, which entails the responsible art of pre-packing, removing, transporting and then replacing a family’s worldly possessions into their new address, often travelling over long distances, there is NO MANDATORY training required.

12 reasons why you should always move with an AFRA accredited removalist

1. Code of Conduct

AFRA has a Code of Conduct which sets out certain minimum standards expected from their members, so that clients are able to have confidence in AFRA members.

2. Minimum Standards and Transit Insurance

  • Quotations must be on approved stationery.
  • The contract conditions used must either be the AFRA Contract or one approved by AFRA.
  • An option of insurance must be made available to the client. If the option of insurance is arranged through The Member, a document specifying the terms of the insurance must be made available to the client prior to the work being carried out.

3. Premises

The Member must maintain an office with public access that is in accordance with Local Council regulations. These premises must be adequate and suitable for the work undertaken and as stated in the member’s advertising.

4. Staff

  • Members will provide adequate staff for the work undertaken.
  • All AFRA members are expected to maintain regular staff-training programs.

5. Vehicles and Equipment

  • Vehicles must be suitable in all respects for the work undertaken, maintained at least to the standards required by legislation, fully enclosed, and kept clean, both internally and externally.
  • The Member must ensure that all materials and equipment used are in a safe and sound condition, adequate for the work to be undertaken and able to meet relevant Occupational, Health and Safety standards.

6. Insurance

Members are to maintain adequate insurances in respect of potential claims against them including:

  • Fire, flood, collision, and overturning insurance.
  • Public liability.
  • Motor vehicle third party property damage.

7. Disputes

  • The Member agrees to make every effort to deal promptly with any complaint received from a client.
  • When any complaint is made about a member to the Association, whether by a client or another member, the member will provide the Association with such information as it requests, within fourteen (14) working days, and will fully co-operate with the Association in the resolution of such complaint.

    In the case of a dispute between a member and a client, or with another member, at the request of the client or member, the member concerned recognises that the Association is entitled to determine any such dispute and agrees to be bound by such determination.

8. Security Bond

Each member agrees to procure and maintain a bank guarantee, for each region, in favour of the Association.

9. Dealing with the Association

  • Any change of services and/or facilities must be promptly notified to the Association.
  • The member will participate in Association meetings and activities.
  • An audit will be conducted by the Association on every member at the end of the first 12 months membership and thereafter every 4 years.
  • The member will display a notice to the effect that they are a member of the Association and are bound by the terms of the Code of Conduct.

10. Co-operating with Other Members

Members are expected at all times to co-operate with other members, particularly in the event of unforseen difficulty or emergency, which would otherwise adversely affect the level of service being provided to a client or clients.

11. Advertising

The Member will not advertise, or hold himself out as providing services that are not in fact provided, and will not in any other way engage in false or misleading advertising.

12. Industrial Obligations

Members will at all times comply with all relevant industrial relations obligations, including relevant industrial awards, individual or collective workplace agreements, and all relevant State and/or Commonwealth statutes for employment related issues; including, but not limited to superannuation, workers compensation, occupational health and safety, employment protection and equal employment opportunity.

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