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Australian Furniture Removalist Association (AFRA)

Did you realise the training one must undertake, the red tape one must endure and the hoops one must jump through to start up a business? It’s a crazy world we live in when you need up to 6 licences to open a Beauty Salon, up to 10 licences to open a Cafe, as many as 21 licences to be a Tour Operator. Even a small Handyman service requires up to 4 licences, but to call yourself a Furniture Removalist, which entails the responsible art of pre-packing, removing, transporting and then replacing a family’s worldly possessions into their new address, often travelling over long distances, there is NO MANDATORY training required.


1. Code of Conduct

AFRA has a Code of Conduct which sets out certain minimum standards expected from their members, so that clients are able to have confidence in AFRA members.

2. Minimum Standards and Transit Insurance

  • Quotations must be on approved stationery.
  • The contract conditions used must either be the AFRA Contract or one approved by AFRA.
  • An option of insurance must be made available to the client. If the option of insurance is arranged through The Member, a document specifying the terms of the insurance must be made available to the client prior to the work being carried out.

3. Premises

The Member must maintain an office with public access that is in accordance with Local Council regulations. These premises must be adequate and suitable for the work undertaken and as stated in the member’s advertising.

4. Staff

  • Members will provide adequate staff for the work undertaken.
  • All AFRA members are expected to maintain regular staff-training programs.

5. Vehicles and Equipment

  • Vehicles must be suitable in all respects for the work undertaken, maintained at least to the standards required by legislation, fully enclosed, and kept clean, both internally and externally.
  • The Member must ensure that all materials and equipment used are in a safe and sound condition, adequate for the work to be undertaken and able to meet relevant Occupational, Health and Safety standards.

6. Insurance

Members are to maintain adequate insurances in respect of potential claims against them including:

  • Fire, flood, collision, and overturning insurance.
  • Public liability.
  • Motor vehicle third party property damage.

7. Disputes

  • The Member agrees to make every effort to deal promptly with any complaint received from a client.
  • When any complaint is made about a member to the Association, whether by a client or another member, the member will provide the Association with such information as it requests, within fourteen (14) working days, and will fully co-operate with the Association in the resolution of such complaint.

    In the case of a dispute between a member and a client, or with another member, at the request of the client or member, the member concerned recognises that the Association is entitled to determine any such dispute and agrees to be bound by such determination.

8. Security Bond

Each member agrees to procure and maintain a bank guarantee, for each region, in favour of the Association.

9. Dealing with the Association

  • Any change of services and/or facilities must be promptly notified to the Association.
  • The member will participate in Association meetings and activities.
  • An audit will be conducted by the Association on every member at the end of the first 12 months membership and thereafter every 4 years.
  • The member will display a notice to the effect that they are a member of the Association and are bound by the terms of the Code of Conduct.

10. Co-operating with Other Members

Members are expected at all times to co-operate with other members, particularly in the event of unforseen difficulty or emergency, which would otherwise adversely affect the level of service being provided to a client or clients.

11. Advertising

The Member will not advertise, or hold himself out as providing services that are not in fact provided, and will not in any other way engage in false or misleading advertising.

12. Industrial Obligations

Members will at all times comply with all relevant industrial relations obligations, including relevant industrial awards, individual or collective workplace agreements, and all relevant State and/or Commonwealth statutes for employment related issues; including, but not limited to superannuation, workers compensation, occupational health and safety, employment protection and equal employment opportunity.

Hi Jordan, We would like to thank you and your team for the great service given to us on our…

- Helena & Sean

Thanks so much for the services at Pelican Marina. It was a very difficult and sensitive situation for the tenants…

- Wendy Garthon NSW Public Works

I would highly recommend Acrobat Removals without any hesitation and will use your company again in the future. From my…

- Vanessa & Jarrod B

Following on from our phone call at the conclusion of the removal I want to extend my thanks to the…

- Shane B

Dear Jordan We recently had our furniture moved from our home at Redhead to our new home at Fern Bay.…

- Jeanette & Chris A.

Thank you for helping me move from Newcastle to Sydney. I really have no complaints. It was by far my…

- Lydia Kelso

It really was a pleasure doing business with you and your team: they were all very professional and friendly. I…

- Alison Goldzieher

Thank you Jordan, we were very pleased with the service and glad to be in our new home.

- Joanna Palmer

Rod, Dan and Mick were great blokes to work with. They were cheerful and helpful in spite of the heat…

- Terry Peter and Ann Morris

We have since had two deliveries of goods purchased for our new home and the delivery people for these were…

- Anne Marchant

Making the booking was nice and easy, even though I was difficult to get hold of while overseas. Great couple…

- Mal Breen

Everyone we dealt with was very helpful and professional. The removalists were quick, efficient and very careful. I would not…

- Amy Scollen

Very pleased. Excellent service. Will use again.

- Donna Delaney

I will be using Acrobat removals again, great service, great price, could not ask for anything more.

- John Edge

Very professional in all aspects and I would recommend using Acrobat to anyone.

- Terriann & Gavin Ward

I would like to thank Jordan and his team for the smooth and uneventful move of my elderly aunt into…

- Shirley Cotterill

Thanks Jordan, I would like to thank your guys for a great job, they worked really well together and followed…

- Caverstock Group Pty Ltd

Really positive experience, the boys were great. Just forgot some wooden sleepers, but I forgot them as well. Would recommend…

- Michelle Foster

First class service, thanks. The guys worked really well, were very efficient and friendly. Job will done.

- John Chivers

Your Team was fantastic. They were friendly and professional and made the move so much easier. They did not wast…

- Zandre Moolman

The service was great and the team were very good. Would definitely use Acrobat again in the future.

- Tama Skipper

Great cheerful guys – no problems at all.

- Michael Borthwick

Jordan, I notice you are employee of the year, we are not surprised. Thank you so much for all your…

- Daryl & Desley Weeks

All staff, from the office to the removal guys have been great – this is our second time using Acrobat…

- Eye Specialists

We are only renting for approximately 10-12 months while we build a new house. We will be calling you again…

- David Watmore

The men worked like Trojans all day. They started at 6.30am and worked tirelessly until 5.40pm. They were polite, courteous…

- Advance school of Beauty Therapy ( Terry Peters)

The guys were really friendly and professional at all times. I would defiantly recommend the company again.

- Rachael Said

Excellent job, we could not be happier with the move.

- Chris & Judy Muller

Please thank Matthew and Graham for the wonderful job they did moving me to my new address!

- Sisters of St Joseph Lochinvar

I would like you to pass on my thank you to Daniel & Rodney for their friendly and approachable manners.…

- Leanne Jones

The whole team was wonderful. In the lead up to our move, Jordan was very professional and reassuring during a…

- Kellie Bohlsen

Thanks we were delighted with your service. We were very happy.

- Malcolm Voysey

This is now the second time I have used your company, and once again an excellent job was done. Everything…

- Kevin Davis

I just wanted to comment on my experience having you relocate me to my new home today. Your quote was…

- Karen Tweedie

I would like to thank your people for all their effort into moving our stuff especially on the second day,…

- Myron & Iren Sawka

Jordan was very professional and helpful with the booking for the removal and explained everything very well. The removal team…

- John Prowse

Very happy with the service . Will definitely recommend Acrobat to friends and Family. Thanks for making such a huge…

- Glen Newman

All members of the team, from Jordan on the phone to the guys who did the pickup and delivery were…

- Andrea MacDougall

Jordan, Ricky and Matt were all excellent and exceeded expectations. I will definitely use Acrobat again.

- Abbie Bingham

The entire team were beyond my highest expectations. I was extremely stressed and emotional about the move and concerned about…

- Catherine Leane

Very personable and friendly crew. They worked at a very good pace and were always professional. The service was provided…

- Andrea Wilsmore

We are completely satisfied with the removal. The staff at the Wangi end were exceptional in every way. I would…

- John Dean

Once again thank you so much for the fantastic way your company has conducted the whole business of our removal…

- Daryl & Desley Weeks

I was very impressed with the knowledgeable, thoughtful and professional manner in which all aspects of dealing with my move…

- Penny Brownsey

Your men were fantastic. They were quick, efficent and very friendly. Nothing was too much trouble for them. We enjoyed…

- Terry Peters

The best experience with removalists by far! Rodney and Ricky were very professional, diligent and respectful three things you don’t…

- Shiham & Mini Mahroof

Whilst I genuinely hope I don’t have to move again any time soon, I would absolutely use Acrobat again. This…

- Graeme Healey

I used Acrobat twice in the space of a week for some important but small jobs as I cleared my…

- Beth Keating

Your team arrived right on time and whisked the load into the truck like a team of ninjas. The smoothest…

- Mike Wales

The two young gentlemen who moved my furniture were professional, courteous and a delight to have whilst they moved my…

- Suzie Coleman

It has been six years since my last move, and since I last used Acrobat. The boys were as strong,…

- Natasha Barnes

Thank you to the whole team for a great moving experience. I really appreciated the professional service from everyone I…

- Alison Moffat

From Jordan at the office, very helpful and professional, to the boys doing the work on the ground, Rick and…

- Tony Doove

Acrobat were recommended by our son. He has moved with you twice and was happy with both moves. It was…

- Lorraine McLeod

Sorry I’ve never had a chance to write earlier but wanted to commend your staff on the job they did…

- Aleisha Delacy

Hello Jordan, just wanted to thank your team of Ricky and Matt for our removal on 16 January. Ricky walked…

- Wendy Donoghoe

Hi Jordan, We would like to thank you for your service; the guys were just so good and so professional.…

- Liz Smith

Mate what can I say, you are most definitely a professional company. The two guys that loaded and unloaded our…

- Bill & Lorraine Elbourne
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